Privacy and cookies policy


We are committed to safeguarding the privacy of our application users; in this policy we explain how we will treat your personal information.

Collecting personal information

We may collect, store and use the following kinds of personal information:


information about your mobile device and use of this application (including your IP address, geographical location, device type and version, operating system, referral source, length of visit, feature use and application navigation paths);


information that you provide to us when registering with our application (including but not limited to your email address);


information that you provide when completing your profile on our application (including but not limited to your name, profile pictures, date of birth, nationality and bio);


information that you provide to us when using the services on our application, or that is generated in the course of the use of those services (including but not limited to the timing, frequency and pattern of service use, your past, present & future trips, noted amenities & destinations, bookings made through the application, stated or implied preferences, users you follow);


information that you post to our application for publication (including but not limited to your user name, your profile pictures and the content of your posts, comments, interactions and other forms of data uploaded or inputted);


information contained in or relating to any communication that you send to us or send through our application (including but not limited to the communication content and metadata associated with the communication);


any other personal information that you choose to send to us; and


information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including but not limited to your name and email address);

Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

Using personal information

Personal information submitted to us through our application will be used for the purposes specified in this policy or on the relevant pages of the application.

We may use your personal information to:


administer our application and business;


personalise our application for you;


enable your use of the social networking services available on our application;


send you non-marketing commercial communications;


send you notifications;


send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you (you can inform us at any time if you no longer require marketing communications);


provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);


deal with enquiries and complaints made by or about you relating to our application;


keep our application secure and prevent fraud;


verify compliance with the terms and conditions governing the use of our application (including monitoring private messages sent through our application private messaging service);


undertake advertising activities within the application including the recommendation of third-party services;


facilitate indirect or direct booking of third-party services;


offer you access to competitions, offers for third party services & rewards; and

If you submit personal information for publication on our application, we will publish and otherwise use that information in accordance with the licence you grant to us.

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

Disclosing personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:


to the extent that we are required to do so by law;


in connection with any ongoing or prospective legal proceedings;


in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);


to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and


to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China and India.

Personal information that you publish on our application or submit for publication on our application may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

You expressly agree to the transfers of personal information described in this Section 5.

Retaining personal information

This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:


to the extent that we are required to do so by law;


if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and


in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of personal information

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on secure (password and firewall-protected) servers.

All electronic financial transactions entered into through our application will be protected by encryption technology.

You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping the password you use for accessing our application confidential; we will not ask you for your password (except when you log in to our application).


We may update this policy from time to time by publishing a new version on our application.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of changes to this policy by email or through our application.

Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:


the payment of a fee (currently fixed at GBP 25); and


the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

We may withhold personal information that you request to the extent permitted by law.

You may instruct us at any time not to process your personal information for marketing purposes.

In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Third party applications

Our application includes hyperlinks to, and details of, third party applications & websites.

We have no control over, and are not responsible for, the privacy policies and practices of third parties.

Updating information

Please let us know if the personal information that we hold about you needs to be corrected or updated.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a application and identify users returning to a application.

Our cookies

We may use both session and persistent cookies on our supporting website.


From time to time we may use third-party services to analyse the use of our application & supporting website.

Our analytics service provider generates statistical and other information about application.

The information generated relating to our application is used to create reports about the use of our application.

Our details

This application is owned and operated by Doubleyoufour Ltd.

We are registered in England and Wales under registration number 09480619, and our registered office is at 3 Devonshire Gardens, Chiswick, London, W4 3TN.

Our principal place of business is at 3 Devonshire Gardens, Chiswick, London, W4 3TN.

You can contact us by writing to the business address given above, by using our application feedback function or by email to .

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